Water Filtration Perth (ABN 28 447 738 099)
These Terms & Conditions apply to all products and services provided by Water Filtration Perth
(“we”, “us”, “our”) for both residential and commercial customers. By accepting a quote, booking a
service, or purchasing a product from us, you agree to these terms.
1. Scope of Services
We supply and arrange the installation of residential and commercial water filtration systems.
All plumbing work is performed by licensed subcontractor plumbers in accordance with Western Australian licensing laws.
Each subcontractor holds their own Public & Products Liability insurance (minimum $10 million) and is responsible for their workmanship under their licence and warranty obligations.
We coordinate installations on your behalf but are not liable for plumbing workmanship issues performed by subcontractors.
2. Products & Manufacturer Warranty
All products supplied by us are sourced through authorised Australian suppliers (including Reece and other approved distributors) and are covered by the manufacturer’s warranty.
We will assist you with any warranty claims where required, but we do not provide additional warranties beyond the manufacturer’s coverage and the statutory consumer guarantees under the Australian Consumer Law (ACL).
Warranty coverage remains valid only if the system is used and maintained in line with the manufacturer’s maintenance instructions (e.g. filter replacement intervals, pressure limits, backwashing schedules).
2A. 48-Hour Response Guarantee
We take product reliability and customer satisfaction seriously.
If you experience any product-related issue that occurs within the product’s valid warranty period, Water Filtration Perth guarantees to attend your site within 48 hours of being notified to assess the issue.
Where a confirmed product fault is identified, we will arrange repair or replacement in line with the manufacturer’s warranty and your rights under the Australian Consumer Law.
If the issue is found to be unrelated to the product or its installation — including plumbing faults, external water pressure problems, or misuse — a call-out or inspection fee may apply to cover attendance and diagnostic costs.
2B. 30-Day Satisfaction Guarantee
We want every customer to feel confident in their installation. If you are not satisfied with the performance or outcome of your new filtration system within the first 30 days, we will remove the unit and refund the product cost.
2B.1 What the Guarantee Covers
This guarantee applies where:
• You are not satisfied with the performance or overall outcome of the installed unit; and
• You notify us within 30 days of installation.2B.2 Conditions
To claim this guarantee:
• We must be given the opportunity to attend the property, inspect the installation, and attempt to resolve any concerns before a refund is issued.
• The unit must be in reasonable condition and remain installed in its original location.
• The unit must not have been damaged, modified, or used outside the manufacturer’s intended operating conditions.2B.3 Permanent Installation Modifications
Some installations require permanent alterations to the property, such as pipework changes, drilling, wall penetrations, conduit installation, electrical work, or cutting of paving or concrete.
By accepting the quote and proceeding with installation, you acknowledge and accept that:
• These alterations may remain visible after installation or removal.
• These works are required for a compliant and safe installation.
• These alterations are not considered damage or a defect.
• They are not grounds for a refund under this guarantee or any other clause.2B.4 Exclusions
This guarantee does not apply where:
• You change your mind after installation is complete.
• The unit has been moved, altered, misused, or tampered with.
• Damage occurs due to plumbing faults, water pressure fluctuations, incorrect use, or external factors unrelated to the product itself.
• You object to the permanent or cosmetic installation works, including pipework changes, drilling, or cut paving.2B.5 Removal and Refund Process
If a refund is approved under this guarantee:
• We will remove the unit at no cost to you.
• You will receive a refund of the product cost only. Installation labour, materials, and associated works are not refundable.
• Any fixtures, alterations, or materials added as part of the installation will remain in place and will not be restored to their previous condition.This guarantee is provided in addition to your rights under the Australian Consumer Law.
3. Referral Program
If you refer a customer who purchases and installs a filtration system (cartridge, cartridge-less, or on-demand reverse osmosis) within 3 months, both you and the referred customer will receive a $200 Eftpos Gift Card once installation is complete and final invoice paid.
Discounts are not redeemable for cash, non-transferable, and cannot be combined with other promotions.
4. Payments & Deposits
A 20% deposit is required upon accepting a quote before products are ordered or installation is booked.
If you cancel after products have been ordered, you will be responsible for:
Any supplier restocking or handling fees; and
Any costs already incurred by us.
Rescheduling with at least 48 hours’ notice is free.
Less than 48 hours’ notice may result in a fee if subcontractor costs have been committed.
Final payment is due upon completion unless otherwise agreed in writing.
5. Liability Limitations
5a Permanent Modification Acknowledgement
Some installations require permanent alterations to the property, including pipework changes, drilling, wall penetrations, conduit installation, electrical connections, or cutting of paving or concrete. By accepting a quote and proceeding with installation, you acknowledge and accept that:
• These modifications may remain visible after installation or removal;
• We are not responsible for restoring surfaces, landscaping, paving, finishes, or structures back to original condition;
• These works are necessary to install the system safely and in accordance with plumbing and electrical requirements;
• Such modifications are not considered damage or a defect and do not constitute grounds for a refund or warranty claim.
5b. Additional Liability Limitations
We are not liable for:
Water quality or contamination issues beyond the capability of the installed system;
Any damage caused by misuse, neglect, unauthorised modifications, or failure to follow maintenance requirements;
Consequential loss (e.g. appliance damage, business interruption, or health impacts) arising from factors beyond our control, including mains water contamination, pressure fluctuations, or supply interruptions;
Damage to underground services where accurate locations were not provided or identifiable before work commenced (you must disclose all known service routes and property plans).
6. Water Quality Disclaimer
Our filtration systems are designed to reduce certain contaminants such as chlorine, sediment, hardness minerals, and other common impurities found in Perth mains water.
We make no claim or guarantee that our systems completely remove any specific substance, including but not limited to PFAS (per- and polyfluoroalkyl substances), Legionella bacteria, viruses, or silica dust, unless verified through independent laboratory testing.
Water Filtration Perth is not liable for any health-related outcomes, illnesses, or contamination events arising from substances outside the system’s intended treatment capability.
Customers are responsible for arranging independent water testing if they require proof of specific contaminant reduction or health-based water quality outcomes.
7. Professional Advice Limitation
Any advice, product recommendations, or system-sizing guidance we provide is general information only and not scientific, professional, or medical advice.
Customers are responsible for confirming that the selected system meets their own water-quality requirements and compliance standards.
Water Filtration Perth is not responsible for any losses arising from reliance on general information or advice provided verbally, in writing, or on our website.
8. Jurisdiction
These Terms & Conditions are governed by the laws of Western Australia.
Any disputes will be subject to the jurisdiction of the courts of Western Australia.
9. Acceptance of Terms
By proceeding with a purchase, booking, or installation with Water Filtration Perth, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
10. Consumer Rights
Nothing in these Terms limits your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
You are entitled to consumer guarantees that cannot be excluded, including rights to a repair, replacement, or refund if a product or service fails to meet acceptable quality, is not fit for purpose, or does not match its description.
These guarantees apply in addition to any manufacturer or supplier warranty provided with your product.
All products supplied by us are sourced through authorised Australian suppliers (including Reece and other approved distributors) and are covered by the manufacturer’s warranty.
We will assist you with any warranty claims where required, but we do not provide additional warranties beyond the manufacturer’s coverage and the statutory consumer guarantees under the Australian Consumer Law (ACL).
Warranty coverage remains valid only if the system is used and maintained in line with the manufacturer’s maintenance instructions (e.g. filter replacement intervals, pressure limits, backwashing schedules).
2A. 48-Hour Response Guarantee
We take product reliability and customer satisfaction seriously.If you experience any product-related issue that occurs within the product’s valid warranty period, Water Filtration Perth guarantees to attend your site within 48 hours of being notified to assess the issue.
Where a confirmed product fault is identified, we will arrange repair or replacement in line with the manufacturer’s warranty and your rights under the Australian Consumer Law.
If the issue is found to be unrelated to the product or its installation — including plumbing faults, external water pressure problems, or misuse — a call-out or inspection fee may apply to cover attendance and diagnostic costs.
All products supplied by us are sourced through authorised Australian suppliers (including Reece and other approved distributors) and are covered by the manufacturer’s warranty.
We will assist you with any warranty claims where required, but we do not provide additional warranties beyond the manufacturer’s coverage and the statutory consumer guarantees under the Australian Consumer Law (ACL).
Warranty coverage remains valid only if the system is used and maintained in line with the manufacturer’s maintenance instructions (e.g. filter replacement intervals, pressure limits, backwashing schedules).
2A. 48-Hour Response Guarantee
We take product reliability and customer satisfaction seriously.If you experience any product-related issue that occurs within the product’s valid warranty period, Water Filtration Perth guarantees to attend your site within 48 hours of being notified to assess the issue.
Where a confirmed product fault is identified, we will arrange repair or replacement in line with the manufacturer’s warranty and your rights under the Australian Consumer Law.
If the issue is found to be unrelated to the product or its installation — including plumbing faults, external water pressure problems, or misuse — a call-out or inspection fee may apply to cover attendance and diagnostic costs.
